Due To Covid-19, Carriers(USPS) are experiencing delays increased delivery time + lags on tracking. If your order hasn’t moved in over a few days or its late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please call us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from Luxlookspups.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Luxlookspups does not hold responsibility for packages that state delivered.

Just a reminder that you will receive your order within 5 business days from the date that it is shipped out, not necessarily from the date that it is placed if you’ve chosen our standard shipping rate. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn’t include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.

US Orders:

USPS First class Mail (2-5 business days) **This option will only appear if your order weighs under one pound.**

USPS Priority Mail (2-3 business days)

USPS Express Mail (Processed and shipped within 1 business day, Delivery guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight (Signature required). Express orders need to be placed before 12pm EST to guarantee same day shipping

FedEx Priority Overnight (Processed and shipped the same day if placed by 12PM EST). Friday shipments will be delivered on Monday. Saturday delivery is NOT available.

International Orders:

USPS First class mail (14-20 business days) **This option will only appear if your order weighs under four pounds.**

USPS Priority mail (6-14 business days)

USPS Express Mail (5 -10 business days)

**All international packages may be processed through customs regulations which may cause a slight delay with delivery times**

SHIPPING RATES

Standard Shipping: $9.99 (2-5 business days)

Express Shipping: $35.00 (1-2 business days)

INTERNATIONAL:

Rest of the World: $35.00

HOW DO I TRACK MY ORDER?

When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.